Refund policy

Return & Refund Policy

At Outing Navy, we are committed to providing a premium experience for all our customers. Please review our policy carefully before booking.

1. Booking Deposit
A non-refundable deposit of AED 300 is required to confirm all bookings. This deposit is used to secure your slot and begin preparation for your event.

2. Cancellation

• No refunds will be issued in case of booking cancellation.
• The deposit will be kept as credit and can be used for a future booking, subject to availability.

3. Rescheduling

• Customers may request rescheduling at least 24 hours before the booking time.
• Rescheduling is subject to availability.
• The deposit will be transferred to the new booking date.

4. Late Arrival / No Show

• In case of late arrival, the booking time will not be extended.
• Failure to show up at the scheduled time will result in full loss of the deposit.

5. Weather & Safety Conditions

• In case of bad weather or government restrictions, bookings may be rescheduled.
• No refunds will be issued in such cases, but a credit will be provided.

6. Refunds

• Outing Navy does not offer cash refunds.
• Any approved amount will be issued as store credit only.

7. Booking Modifications

• Any changes to the number of guests, decorations, or add-ons must be communicated in advance.
• Additional charges may apply depending on the request.

8. Contact Us
For any inquiries regarding your booking, please contact us via WhatsApp or phone (0506990928).

By completing a booking with Outing Navy, you agree to the terms outlined in this policy.